Support

We answer within one business day, or two for how-to questions (Monday to Friday, US time).

Before you write

A default isn't filled in? Check that the field is on the project's Create screen, that the rule is switched on, and that the field was empty when the dialog opened (or set the field to Always).
Nothing happens on a phone, with quick create on a board or with automation? Those are outside the Create dialog. See where defaults apply.
An option you picked was later deleted in Jira? Edit the rule and choose a current option.
Rules stopped working after changes to a project or its fields? Click Re-apply all rules on the settings page. It lists any rule that needs editing.
Nothing is filled in anywhere since a trial or subscription ended? Field Defaults only works while it's licensed, and the settings page says so. Your rules are kept: once you subscribe again, click Re-apply all rules so they pick up any project lead changes made meanwhile.