Support
We answer within one business day, or two for how-to questions (Monday to Friday, US time).
- Support portal: https://steadyfield.pages.dev/
- Email: support@steadyfield.atlassian.net
Before you write
- Someone still sees a restricted type? Check the rule is switched on, then whether they're in one of its groups or roles (membership changes take about a minute). Jira admins aren't exempt automatically.
- A type was created another way (automation, API, mobile)? Add the validator to the project's workflow. See make it a hard rule.
- Rules stopped working after a Jira admin tidied up UI modifications? Click Re-apply all rules on the settings page.
- Everyone can create every type since a trial or subscription ended? Issue Type Rules only applies its rules while it's licensed, and the settings page says so. Your rules are kept and apply again once you subscribe.
- Uninstalling? Remove the validator from your workflows first, or every create through that transition will be rejected. See before you uninstall.
Service levels
| Severity | Example | First response |
|---|---|---|
| Critical | App errors for all users | 1 business day |
| Normal | A rule is not applied | 1 business day |
| Question | How do I limit who can create… | 2 business days |