Support
We answer within one business day, or two for how-to questions (Monday to Friday, US time).
- Support portal: https://steadyfield.pages.dev/
- Email: support@steadyfield.atlassian.net
Before you write
- Changes failed with "permission"? Jira refused them for your account. Ask a Jira admin for the Link issues permission in those projects.
- "Already linked" or "Already removed or changed"? Jira already matched, or someone changed the link after your preview. Nothing was lost.
- A run stopped half way? Open History and click Resume.
- Want to put things back? Open the run in History and click Undo this run.
Service levels
| Severity | Example | First response |
|---|---|---|
| Critical | The app errors for all users | 1 business day |
| Normal | A run or an undo gives an unexpected result | 1 business day |
| Question | How do I… | 2 business days |